Management Consultant - Operations - Call Center/Costumer Support Supervisor

Supervise the client on the logistics of a management operating system to increase performance and profitability. Train the client on increasing productivity and service levels, optimizing personnel and equipment utilization, process improvement, organizational effectiveness and improving supervisory skills. Determine root causes of company's issues including quality, operational efficiencies, material utilization, labor costs and implement permanent solutions. Manage efforts of front line supervisors to ensure that goals/objectives of client are met through annualized savings.